Audi Connect Plus Woes

[Rudor Teich]

After 4 months of flawless operation, my 2024 Q8 etron lost the Audi Connect Plus service. As a result i can no longer listen to online radio. Customer Support blames me for starting the paid service before the trial service expired. They tell me I was supposed to let the free trial expire (in another month) and then sign for the paid service. (The dealer advised me that I can sign up at any time and that the paid subscription will start when the free one expires.)

In the mean time i have NO working subscription, neither free nor paid. Audi Connect refuses to cancel the paid one, and keeps on telling me it is in the hands of Tier 2 group. Tier 2 is at a loss, and has been for almost two weeks.

Am I the only one that has this problem? Does anyone have a suggestion how i can bypass the roadblock of Customer Service? Talking to a supervisor was a waste of time.

 

[FOODieFanatic]

That is so weird that it won't allow you to do it. This could still be an internet issue with their subscription process that's why they escalated it to Tier 2, most likely their software team. That can take long though, sorry to say that. It has to go through their queue of fixes and this looks like it's not a priority.

 

[Rudor Teich]

The problem got resolved after 3 weeks. 3 weeks!. The solution required cancelling the paid subscription, then signing up again. A day later the service was working. I just hope that I will get credit for the original paid subscription.

 

[JAXNY2.0]

Wow, glad it finally got sorted out! Three weeks is such a drag, though!
Did you have to bug them all the time, or were they at least keeping you in the loop?

Anyway, fingers crossed they give you credit for that original subscription you paid for! They have to!

 

[Bro Bundy]

Can’t believe it took that long to resolve! At least it’s finally sorted out. Did they mention anything about hooking you up with credit for the original subscription?