Tips for Dealing with Juicebox Charger Malfunctions?

[Cynderella]

My mom just ran into a weird hiccup with our Juicebox charger while trying to juice up her Audi Q4. It threw a “charger malfunction” message at her when she was down to 25 miles! Luckily, switching to the Audi charger did the trick. Anyone else had this nightmare with the Juicebox, or any idea why it freaked out?

 

[JACKBROWN]

That sounds super annoying! Have you peeked for any firmware updates on the Juicebox or checked if the cable's all good? Sometimes it’s just a loose connection or a little software hiccup causing the issue!